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Strategic Account Executive

The Strategic Account Executive (SAE) maintains and grows existing client relationships for Clarity. The SAE is responsible for evaluating and developing opportunities for Clarity to market and sell additional projects to assigned customers and upsell additional products to assigned existing customers. The SAE interacts directly with all facets of the organization, for example: finance, IT, service, and project management. The SAE plays an active role in client projects by being the business sponsor who evaluates the project requirements against the certified product sold to ensure a successful implementation. The SAE reports to the Director of Sales.

Essential Functions

  • Implement a sales approach to retain and gain wider adoption of existing products
  • Generate lead efforts and develop product upsell opportunities of certified products
  • Provide unassisted product demonstrations to clients and prospects
  • Complete draft RFPs for existing clients of certified Clarity products
  • Document all client and prospect activity in Clarity’s CRM (Netsuite) system
  • Collaborate with vendor management how Clarity’s communication products will be manufactured
  • Follow Clarity certified operating procedures for sales contracting
  • Draft statements of work for renewal and upsell opportunities
  • Collaborate with the PMO group on implementations
  • Track and communicate the status of new product implementations
  • Create, maintain, and distribute incident reporting to clients
  • Initiate frequent phone calls/emails to clients to maintain positive working relationships
  • Act as main point of contact for clients in the event of escalation
  • Other duties as assigned by management

Education Required

  • BA/BS degree

Knowledge & Experience

  • 5+ years of direct sales and account management, specifically in healthcare plans marketing, including in the healthcare technology space
  • Proven track record of quota attainment in both new sales and cross selling environments
  • Technical expertise in web hosted solutions and content management
  • Proven product development experience creating software driven products that are scalable
  • Functioning knowledge of Microsoft Office
  • Power user of Sales CRM preferred
  • Metrics analysis experience
  • Contract management experience, including negotiating and finalizing contracts

Personal Attributes

  • Excellent oral and written communication skills
  • Aptitude to quickly learn new systems and software
  • Ability to present and demonstrate technology/applications
  • Ability to multi-task & prioritize, with strong organizational and follow-up skills
  • Superior analytical and quantitative skills

Physical Demands

  • Willingness to travel 35-50% of the time
  • Must be able to sit at a desk 80 percent of the time
  • Must be able to occasionally move about inside the office to access file cabinets
  • Must be able to operate a computer and other office products
  • Must be able to frequently communicate via telephone and in meeting rooms
  • Must be able to move audio/visual equipment for presentations

Clarity is an Equal Opportunity Employer

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