Clarity Software Solutions is a rapidly growing, innovative healthcare communications company located in Madison, CT. Since its inception in 2007, the company has continued to develop and attract over 100 creative and passionate individuals who are intelligent and want to be a part of something extraordinary. While the company works hard to maintain the high level of customer satisfaction that it’s known for, there is also time to celebrate achievements and foster working relationships. Clarity has been recognized for three consecutive years as one of the Best Places to Work in Connecticut by creating a fun, friendly and collaborative work environment. As Clarity continues to grow, it’s consistently recognized by industry leading organizations. Most recently ranking on the Inc. 5000 list of fastest growing private companies, Deloitte’s Technology Fast 500™, Marcum Tech Top 40 and Red Herring Top 100 North America.

We seek highly motivated, energetic individuals who will add value to our team. If you are experienced, high-energy, collaborative and thrive in a fun, fast-paced, technology-driven environment, Clarity may be a good fit for you. For consideration, please apply to the positions that best match your qualifications.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. All individuals, regardless of personal characteristics, are encouraged to apply. If you are a candidate with a disability in need of an accommodation or assistance in the application process, please contact 203.453.3999. For more information regarding equal opportunity employment, refer to the Know your Rights Poster (Spanish version here), Clarity's EEO Policy, as well as the Pay Transparency Non-Discrimination Provision .

Equal Opportunity Employer/Veterans/Disabled

Desktop & IT Support Technician - 2nd Shift

Stratford, CT

Full Time

Clarity Output Solutions

Entry Level

At Clarity, we pave the way to a seamless solution for healthcare document management for our clients, as they navigate through the evolving healthcare industry and increase member engagement.

We Offer:

Competitive compensation.
A full benefits suite including Medical/Dental & Vision plans.
401k with company match.
A supportive and growth-oriented culture

This is an exciting opportunity to join our growing IT department! This critical role will support hardware needs on the 2nd shift for our manufacturing plant in Stratford, CT.

Essential Functions:

Support development and implementation of new computer projects and new hardware installations
Assist in developing long-term strategies and capacity planning for meeting future hardware needs.
Conduct research on, and make recommendations for, hardware products in support of procurement and development efforts.
Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions.
Collaborate with Technology team members to ensure efficient operation of the organization's desktop computing environment.
Where required, administer and resolve issues with associated end-user workstation network software products.
If necessary, liaise with third-party support and PC equipment vendors.
Receive and respond to incoming calls and/or Jira / QC Tickets regarding desktop / equipment problems.
Conduct continuous monitoring of internal equipment responsible for the creation/ processing/ handling of client work
Perform preventative maintenance on equipment responsible for job processing.
Maintain and update backup systems for job processing, database administration and both on-site and offsite equipment replication.
Become proficient in supporting high tech HP roll fed presses, printers, and other production equipment.
Manage third party camera systems including user admin and monitoring storage.
Maintain internal Quality Control systems (Web system for 40 devices).
Maintain and work with software support for internal production systems.

Education & Experience Required:

Associates degree or higher required. Computer science or related field preferred.
Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or similar are a plus.
2+ years of IT/Desktop support experience required.

Skills Required:

Problem-solving and critical-thinking skills.
Knowledge of computer software, operating systems, hardware and networking.
Verbal and written communication skills.
Able to work in a team as well as independently.
Working technical knowledge of current protocols, operating systems, and standards.
Hands-on hardware troubleshooting experience.

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