Clarity Software Solutions is a rapidly growing, innovative healthcare communications company located in Madison, CT. Since its inception in 2007, the company has continued to develop and attract over 100 creative and passionate individuals who are intelligent and want to be a part of something extraordinary. While the company works hard to maintain the high level of customer satisfaction that it’s known for, there is also time to celebrate achievements and foster working relationships. Clarity has been recognized for three consecutive years as one of the Best Places to Work in Connecticut by creating a fun, friendly and collaborative work environment. As Clarity continues to grow, it’s consistently recognized by industry leading organizations. Most recently ranking on the Inc. 5000 list of fastest growing private companies, Deloitte’s Technology Fast 500™, Marcum Tech Top 40 and Red Herring Top 100 North America.

We seek highly motivated, energetic individuals who will add value to our team. If you are experienced, high-energy, collaborative and thrive in a fun, fast-paced, technology-driven environment, Clarity may be a good fit for you. For consideration, please apply to the positions that best match your qualifications.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. All individuals, regardless of personal characteristics, are encouraged to apply. If you are a candidate with a disability in need of an accommodation or assistance in the application process, please contact 203.453.3999. For more information regarding equal opportunity employment, refer to the Know your Rights Poster (Spanish version here), Clarity's EEO Policy, as well as the Pay Transparency Non-Discrimination Provision .

Equal Opportunity Employer/Veterans/Disabled

Mail & Fulfillment Associate - 1st Shift

Startford, CT

Full Time

Clarity Output Solutions

Entry Level

At Clarity, we pave the way to a seamless solution for healthcare document management for our clients, as they navigate through the evolving healthcare industry and increase member engagement.

We offer:

• Competitive compensation.
• A full benefits suite including Medical/Dental & Vision plans.
• 401k with company match.
• A supportive and growth-oriented culture

Job Summary:
The Mail Process & Fulfillment Associate is responsible for various aspects of hand fulfillment and mail processing operations at Clarity Output Solutions (COS). The Mail Process & Fulfillment Associate has a keen eye for detail and ensures that all packages scheduled to leave the facility are processed according to specification, verified, and reconciled properly, and sorted and prepared in accordance with USPS standards. Mail Process & Fulfillment Associate is involved in various quality control (QC) checks to ensure that all finished materials set to leave the facility meet specifications. This position assists in all aspects of hand fulfillment and mail processing work. Mail Process & Fulfillment Associate reports to the Fulfillment and Mail Process Manager.

Essential Functions
•   Responsible for hand (manual) fulfillment of daily work, including nine-by-twelve bookwork, commercial work, small job matching and insertion.
•   Uses third party programs to prepare postal paperwork in accordance with USPS standards.
•   Uses COS proprietary scan tools to verify the accuracy and counts on outbound materials.
•   Operates light machinery including shrink-wrapping, polybag, scale counting, and hole punching machines.
•   Verifies the quality of outbound goods is consistent with COS QC standards.
•   Works cooperatively with other departments to help achieve manufacturing goals.
•   Other duties as assigned by management.
•   Ensures all output is sorted in proper USPS containers, including buckets, trays, and sacks.
•   Uses a scanner and computer to check all jobs and verify counts into proprietary COS software through the quality control (QC) Check-In tool.
•   Scans explanation of benefits (EOBs) and booklets to ensure 100%-piece count before mailing.
•   Performs all necessary QC inspections on each job based on the guidelines communicated and posted in the department.
•   Verifies that reprints are successfully submitted by other departments.
•   Assists in light handiwork/maintenance/cleaning as needed.
•   Performs general housekeeping including general upkeep both in and outside of the facility, trash/waste removal, and general assistance.

Education Required
•   High School Diploma or equivalent preferred.

Knowledge & Experience
•   A minimum of 1 year of experience with fulfillment work preferred.
•   Experience with quality control processes preferred.
•   Basic computer skills required. Experience with MS Office including Excel and Word preferred.
•   Basic math and reading skills required.

Personal Attributes
•   Excellent critical thinking and problem-solving skills.
•   Works well both individually and as a team.
•   Responds positively to the demands of a constantly evolving work environment.
•   Has a safety conscious mindset.
•   Excellent interpersonal and customer service skills.
•   Demonstrates organizational skills and attention to detail.
•   Quality oriented and focused.

Physical Demands
•   Ability to safely lift up to 70 lbs.
•   Ability to safely push/pull up to 50 lbs.
•   Ability to stand on concrete floor for +/-50% of a 12-hour shift.
•   Must be able to walk, stoop, kneel, twist, and bend freely.

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